FAQ
Before sending your e-mail request, please read through the frequently asked questions. We may be able to provide an immediate answer.
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| Q. | How do I contact Business Times? |
| A. | You can contact Business Times as follows: |
E-Mail: btimes@tml.co.za Telephone: +27.11.280.5200 Facsimile: +27.11.280.5225 | |
| Q. | How often is Business Times updated? |
| A. | Business Times Online is published once every week on Sunday. The updated site is available from 00h01 every Sunday. |
| Q. | Does the Sunday Times have a web site? |
| A. | The Sunday Times, has a web site which can be found at www.suntimes.co.za. |
| Q. | How does Business Times deal with correspondence? |
| A. | Business Times is unable to enter into personal correspondence with browsers. Requests for financial advice may be considered for inclusion in the Rands & Sense column. |
| Q. | Can I submit material to Business Times for publication? |
| A. | Business Times will consider all submissions but does not undertake to publish them. Submissions should be e-mailed to Business Times as a word processed attachment (use MIME encoded attachments please). |
| Q. | When I click on the navigation bar at the top of the page using MS Internet Explorer 3.0+, an error message appears: "Server mapping error. Browser may not support client mapping" How do I correct the problem? |
| A. | This can be corrected by closing your browser and re-entering the Business Times site. Alternatively, you can navigate by using the text buttons located at the bottom of each page. |
| Q. | When I clicked on a link, it brought up the new page but there was nothing on it. |
| A. | Please click on the URL location address near the top of your browser and press ENTER. |
| Q. | I could not find what I was looking for using the search facility. |
| A. | Please check that you have used the correct search protocols. For example, if you are searching for articles with the phrase Nelson Mandela in them, please type: Nelson AND Mandela. To ensure that you have covered all editions, please search the archive and the current edition simultaneously. |
| Q. | I could not find the Money Guides page |
| A. | Please use the black navigation bars at the top left of the home page to access Business Times resources. To go to the Money Guides page now, please CLICK HERE |
| Q. | I would like to advertise on Business Times Online. |
| A. | For information on banner advertising on our internet site, please CLICK HERE |
| Q. | I would like to advertise in the print edition of Business Times or the Sunday Times |
| A. | For print advertising, please contact Anthony van Graan on +27.11.280.3106 or send an e-mail request to btimes@tml.co.za |
| Q. | I would like to advertise in Appointments Online |
| A. | Substantial discounts are available to clients who place adverts in the print edition of Business Times and on Appointments Online. If you would like more information on advertising in the Appointments section, please contact Arnie Hicks on +27.11.280.3160 or send an e-mail request to btimes@tml.co.za |
| Q. | I would like to subscribe to the Sunday Times. |
| A. | Annual subscription costs for the Sunday Times are:
SA home delivery: R171.08 SA postal delivery: R247.50 International surface mail: R273.00 [±US$61.63] Air mail, Europe: R1 297.00 [±US$292.78] Air mail, North America: R1 765.00 [±US$398.42] Air mail, UK: R1 011.00 [±£140.71]For more information and to subscribe, please contact Graham Shaw on +27.11.280.3374 or send an e-mail message to btimes@tml.co.za |
| Q. | Is there a real person that I can speak to? |
| A. | You can contact the Internet Editor, Tanya Accone on +27.11.280.5143 or on tanya@tml.co.za |
| Q. | How do I use the BFA-NET graphing feature that is available on Business Times pages? | ||
| A. |
What the measures mean Why can't I see the graphs?
What the measures mean
Description: Trading bands are amongst the most widely used technical indicators in existence. Basically they lines drawn at fixed intervals (usually a percentage) around a moving average. Bollinger Bands are bands that vary in distance from the moving average based on volatility. The upper band represents a number of standard deviations above the average, the lower band represents x number of standard deviations below the average. By using standard deviations rather than a fixed percentage, the bands adjust for volatility. During volatile periods the bands move further away from the average, while during market lulls the bands move closer to the average. Conventional Analysis: The closer prices move to the upper band, the more overbought the market is. The closer prices move to the lower band, the oversold the market is. Back to About the Graphs
LINEAR REGRESSION
MACD
RSI
STOCHASTIC
MOMENTUM
VOLATILITY
VOLUME
MOVING AVERAGE
Why can't I see the graphs? Back to About the Graphs | ||
| Q. | How do I use the PDF resources on Business Times Online? | ||
| A. | To view PDF files, you will need to install Adobe Acrobat Reader version 3.0. The software is available free of charge from Adobe corporation (the easiest way) or a TUCOWS ftp resource in your country. For South African users, the file can be ftp’d from The Internet Solution: ftp://ftp.is.co.za/applications/Acrobat/win/. Once the software is installed, you can select two options to view the PDF resources. If you would like to see the resource immediately, simply click on “Open PDF file in browser using Acrobat plug-in”. This will automatically launch the Acrobat reader programmeme within your browser. If you would like to download the PDF resource for use at a later date, please click on “Download compressed PDF file” and save the file to your hard-drive. Please note that the file is compressed using the PKZIP protocol which is available for downloading from the internet. Adobe Acrobat Step-by-Step
You still need to tell Netscape to use the Acrobat Reader when it comes across .pdf files. To accomplish that, do the following:
If you still cannot see the Acrobat file, the most likely reason is that Navigator haas been previously cofigured to open .pdf files with some other programme. Here's how to re-introduce it to the Acrobat Reader:
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| Q. | When I click to read the PDF file immediately, a “save file” window comes up asking if I would like to save it to my “temp” directory. | ||
| A. | Your web-browser is configured to save the PDF file instead of launching the Acrobat Reader. You need to define the Acrobat Reader as a “helper application” or “external viewer” in your web-browser’s “options” setup. | ||
| Q. | Acrobat keeps re-installing every time I download the PDF resource | ||
| A. | You have your web-browser calling the installation programmeme of the Acrobat Reader instead of the execution file. You must reconfigure your browser to look at the “acroread.exe” file in the “acroread” directory only. | ||
| Q. | I get this error message: Error code = 8 / Unable to launch external viewer. | ||
| A. | You have used up all of your available RAM memory. You will need to reboot Windows (on a PC) or your computer to regenerate the memory. | ||
| Q. | I get this error message: Adobe Type Manager v. 3.x -- must be installed. Acrobat Reader will now quit. | ||
| A. | For AppleMac: copy the FONTS folder in your ACROREAD folder into the SYSTEM folder and the EXTENSIONS folder. For PCs: Re-install the Acrobat Reader | ||
| Q. | Every time I download the PDF resources I get a previous week’s edition. | ||
| A. | Your web-browser's cache is full. You will need to clear the cache in order to get the current editions. NOTE: This will happen every once in a while when the cache fills up again. | ||
| Q. | I’m pulling my hair out. Is there a real person that can help? | ||
| A. | You can contact the Internet Editor, Tanya Accone on +27.11.280.5143 or on tanya@tml.co.za tanya@tml.co.za |
© Times Media Ltd, 1996 |