FAQ

Before sending your e-mail request, please read through the frequently asked questions. We may be able to provide an immediate answer.


  1. GENERAL QUESTIONS ABOUT THE SITE
  2. QUESTIONS ABOUT PLACING ADVERTISING
  3. QUESTIONS ABOUT PDF FILES & SHARE PRICE GRAPHING SOFTWARE


GENERAL QUESTIONS ABOUT THE SITE

  1. How do I contact Business Times?
  2. How often is Business Times updated?
  3. Does the Sunday Times have a web site?
  4. How does Business Times deal with correspondence?
  5. Can I submit material to Business Times for publication?
  6. When I click on the navigation bar at the top of the page using MS Internet Explorer 3.0+, an error message appears.
  7. When I clicked on a link, it brought up the new page but there was nothing on it.
  8. I could not find what I was looking for using the search facility.
  9. I could not find the Money Guides page
  10. I would like to advertise on Business Times Online.
  11. I would like to advertise in the print edition of Business Times or the Sunday Times.
  12. I would like to advertise in Business Times Appointments Online?
  13. I would like to subscribe to the Sunday Times.
  14. Is there a real person that I can speak to?


Q. How do I contact Business Times?
A.You can contact Business Times as follows:
 
E-Mail:         btimes@tml.co.za                               
Telephone:      +27.11.280.5200                                
Facsimile:      +27.11.280.5225  


Q. How often is Business Times updated?
A.Business Times Online is published once every week on Sunday. The updated site is available from 00h01 every Sunday.


Q. Does the Sunday Times have a web site?
A.The Sunday Times, has a web site which can be found at www.suntimes.co.za.


Q. How does Business Times deal with correspondence?
A.Business Times is unable to enter into personal correspondence with browsers. Requests for financial advice may be considered for inclusion in the Rands & Sense column.


Q. Can I submit material to Business Times for publication?
A.Business Times will consider all submissions but does not undertake to publish them. Submissions should be e-mailed to Business Times as a word processed attachment (use MIME encoded attachments please).


Q. When I click on the navigation bar at the top of the page using MS Internet Explorer 3.0+, an error message appears: "Server mapping error. Browser may not support client mapping" How do I correct the problem?
A.This can be corrected by closing your browser and re-entering the Business Times site. Alternatively, you can navigate by using the text buttons located at the bottom of each page.


Q. When I clicked on a link, it brought up the new page but there was nothing on it.
A.Please click on the URL location address near the top of your browser and press ENTER.


Q. I could not find what I was looking for using the search facility.
A.Please check that you have used the correct search protocols. For example, if you are searching for articles with the phrase Nelson Mandela in them, please type: Nelson AND Mandela. To ensure that you have covered all editions, please search the archive and the current edition simultaneously.


Q. I could not find the Money Guides page
A.Please use the black navigation bars at the top left of the home page to access Business Times resources. To go to the Money Guides page now, please CLICK HERE


Q. I would like to advertise on Business Times Online.
A.For information on banner advertising on our internet site, please CLICK HERE


Q. I would like to advertise in the print edition of Business Times or the Sunday Times
A.For print advertising, please contact Anthony van Graan on +27.11.280.3106 or send an e-mail request to btimes@tml.co.za


Q. I would like to advertise in Appointments Online
A.Substantial discounts are available to clients who place adverts in the print edition of Business Times and on Appointments Online. If you would like more information on advertising in the Appointments section, please contact Arnie Hicks on +27.11.280.3160 or send an e-mail request to btimes@tml.co.za


Q. I would like to subscribe to the Sunday Times.
A.Annual subscription costs for the Sunday Times are:
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For more information and to subscribe, please contact Graham Shaw on +27.11.280.3374 or send an e-mail message to btimes@tml.co.za


Q. Is there a real person that I can speak to?
A.You can contact the Internet Editor, Tanya Accone on +27.11.280.5143 or on tanya@tml.co.za


QUESTIONS ABOUT PDF RESOURCES AND BFA-NET SHARE-PRICE GRAPHING SOFTWARE

  1. How do I use the BFA-NET graphing feature that is available on Business Times pages?
  2. How do I use the PDF resources on Business Times Online?
  3. When I click to read the PDF file immediately, a “save file” window comes up asking if I would like to save it to my “temp” directory.
  4. Acrobat keeps re-installing every time I download the PDF resource.
  5. I get this error message: Error code = 8 / Unable to launch external viewer.
  6. I get this error message: Adobe Type Manager v. 3.x -- must be installed. Acrobat Reader will now quit.
  7. Every time I download the PDF resources I get a previous week’s edition.
  8. I’m pulling my hair out. Is there a real person that can help?


Q. How do I use the BFA-NET graphing feature that is available on Business Times pages?
A.
About the Graphs
What the measures mean
Why can't I see the graphs?

What the measures mean
All graphs show a five year price history current to last night's close on the JSE and appear courtesy of BFA-NET. Bear in mind that these are measures designed for evaluating shares on the stock exchange, as so many may not be directly applicable to the unit trust market.
  • Bollinger Band
  • Linear regression
  • MACD
  • RSI
  • Stochastic
  • Momentum
  • Volatility
  • Volume
  • Moving average
  • BOLLINGER BANDS
    Description: Trading bands are amongst the most widely used technical indicators in existence. Basically they lines drawn at fixed intervals (usually a percentage) around a moving average. Bollinger Bands are bands that vary in distance from the moving average based on volatility. The upper band represents a number of standard deviations above the average, the lower band represents x number of standard deviations below the average. By using standard deviations rather than a fixed percentage, the bands adjust for volatility. During volatile periods the bands move further away from the average, while during market lulls the bands move closer to the average.
    Conventional Analysis: The closer prices move to the upper band, the more overbought the market is. The closer prices move to the lower band, the oversold the market is.
    Back to About the Graphs

    LINEAR REGRESSION
    Description: The Linear Regression indicator plots a line through the prices of a security in an attempt to minimize the distance between the line and each individual point. The method used to do this is called the "Least Squares" method.
    Conventional Analysis: The Linear Regression indicator is based on theory that there is an underlying force that will prices back to the regression line when they stray above or below it.
    Back to About the Graphs

    MACD
    Description: Gerald Appel's Moving Average Convergence Divergence is the difference between a fast exponential moving average (FastMA) and a slow exponential moving average (SlowMA). During rising markets, the fast moving average will rise more quickly than the slow moving average, resulting in a rising differential line or a larger value. During falling markets the FastMA line will fall more quickly than the SlowMA line. The specified length of FastMA must be shorter than the specified length of SlowMA; If not the oscillator will invert (that is, buy signals will become sell signals and vice versa).
    Conventional Analysis: Crossover of the FasMA line over the SlowMA line is a buy signal. Crossover of the FastMa under the SlowMA is a sell signal.
    Back to About the Graphs

    RSI
    Description: The Relative Strength Index Indicator is an overbought/oversold oscillator. It is often used in identifying buy oportunities in market dips and sell oportunities in market rallies. The value of the RSI is always a number between 0 and +100.
    Conventional Analysis: Most traders regard an RSI value in the 70-80 area as an indication of an overbought market and an RSI value in the 20-30 area as an indication of an oversold market.
    Back to About the Graphs

    STOCHASTIC
    Description: Stochastic is an oscillator that indicates overbought and oversold conditions in the market. It is based on the premise that during periods of price decreases, bar closes tend to accumulate near the low of the bar and during periods of price increases, bar closes tend to accumulate near the high of the bar.
    Conventional Analysis: A signal is generated when any plot lines cross.
    Back to About the Graphs

    MOMENTUM
    Description: The Momentum indicator is an overbought/oversold oscillator. It is calculated by subtracting the price of (LENGTH) bars ago from the price of the current bar. If the market has increased by more than x points, the market is considered to be overbought. If the market has decreased by more than x points, the market is considered to be oversold.
    Conventional Analysis: A positive value reflects an overbought market while a negative reflects an oversold market.
    Back to About the Graphs

    VOLATILITY
    Description: The Volatility indicator measures market volatility by plotting a smoothed average of true range. As the number increases, the market is more volatile.
    Conventional Analysis: The concept of Average True Range can be used in determining how far the market your stops need to be placed so as to avoid whipsaws.
    Back to About the Graphs

    VOLUME
    Description: Plots daily volume, normally shown as a histogram.
    Conventional Analysis: Used to confirm strength of a move or breakout. A market move accompanied by increasing volume is generally more likely to continue in the same direction, whereas a move accompanied by decreasing volume is less likely to continue. Decreasing volume indicates decreasing participation among investors and a general lack of conviction, which often precedes a change in trend. In addition, a significant decline in volume for an extended period is characteristic of a bear market.
    Back to About the Graphs

    MOVING AVERAGE
    Description: The Moving Average line indicator is perhaps the most widely used technical indicator in existence. It is a simple moving average of prices over a specified length of time. Many analysts use the moving average in order to determine the direction of the trend. The average is calculated by adding all the prices in the past bars, then dividing the sum by that length.
    Conventional Analysis: One moving average is often used to identify the trend of a market. It can be used in conjunction with other averages in order to generate buy and sell signals when the averages cross. Moving averages of all types can also be used as a filter within a trading system in order to reduce 'whipsaws' For example, you may only want to take long trades when the average is moving in an upward direction, or when price is above the moving average.
    Back to About the Graphs

    Why can't I see the graphs?
    These graphs will only be visible to users with a Java-enabled browser. Check the following if all you see is a blank page:

  • Check that you are using Microsoft Internet Explorer 3 or Netscape 3 or better. You will also need Windows 95 or another 32bit operating system.
  • If you are running behind a firewall please ask your firewall administrator to allow Inbound & Outbound data from 196.37.7.10 on port 750 for protocol TCP.
  • The Java option may be turned off on your browser. In Netscape, check "Options - Network Preferences - Languages" off your top menubar and click the Java checkboxes to enable. In Internet Explorer, see the "View - Options" off your menubar to activate. For more detailed information, we recommend you consult the Netscape and Microsoft online guides.
  • Newer generation browsers have Java built-in, but some older browsers may require you to install this functionality, or you may need to download a newer version of your browser. See Netscape or Microsoft for further information.
    Back to About the Graphs


  • Q. How do I use the PDF resources on Business Times Online?
    A.To view PDF files, you will need to install Adobe Acrobat Reader version 3.0. The software is available free of charge from Adobe corporation (the easiest way) or a TUCOWS ftp resource in your country. For South African users, the file can be ftp’d from The Internet Solution: ftp://ftp.is.co.za/applications/Acrobat/win/.

    Once the software is installed, you can select two options to view the PDF resources. If you would like to see the resource immediately, simply click on “Open PDF file in browser using Acrobat plug-in”. This will automatically launch the Acrobat reader programmeme within your browser. If you would like to download the PDF resource for use at a later date, please click on “Download compressed PDF file” and save the file to your hard-drive. Please note that the file is compressed using the PKZIP protocol which is available for downloading from the internet.

    Adobe Acrobat Step-by-Step

    1. First, create a temporary directory or folder anywhere on your hard drive. In a few steps, you'll save the Acrobat installation programme into this folder. (On a PC, people normally save programmes to the c:\temp folder.)

    2. If you have a printer, you might want print these instructions for easy reference (go to "File" above and choose "Print.")

    3. Next, go to Adobe's download page. You may have to select your operating system and language using the pull-down menu and press "OK."

    4. The next screen has a number of links that you can click to download the reader -- click any of them. Your browser might ask you what to do with the file; choose "save to disk." When it asks where to put the file, choose the temporary directory on your hard drive. Write down the name of the installation file and its location (on a Windows 95 computer, this might be c:\temp\ar32e30.exe).

    5. When the file has finished downloading, you'll need to close all Windows programmes, including Netscape Navigator.

    6. Open the temporary directory or folder where you saved the installation programme (On Windows 95, this programme will be called ar32e30.exe.) Click that programme twice to run it. Follow the instructions from Adobe on your screen. The programme should find a place where it would like to be installed. You can go along with its choice, or select another location by clicking "Browse." Just make sure to remember which directory you install it to (write it down), since you'll need to find it later.

    If you have Netscape Navigator 3.0 or above, congratulations! Your installation is complete. PDF files will now appear within the browser window, along with a toolbar that allows you to zoom, pan, and print, among other things. If you're using Navigator 1.2 or 2.0, there are only a few more steps to follow.

    You still need to tell Netscape to use the Acrobat Reader when it comes across .pdf files. To accomplish that, do the following:

    1. Try downloading our Domestic Labour Contract.

    2. Since this is a kind of file Navigator doesn't recognize, it will ask you what to do with it. If you're using Navigator 2.0, click "Pick App" and "Browse," and select the acrobat reader programme in the directory where you installed it. (If you are using Navigator 1.2, click "Configure a Viewer.") Choose the file that starts with "acro."

    3. Click OK and wait for the Acrobat reader to open. In a few seconds or minutes, you should be able to see the contract. To print it out, go to the programme's "File" menu and choose "Print."

    If you still cannot see the Acrobat file, the most likely reason is that Navigator haas been previously cofigured to open .pdf files with some other programme. Here's how to re-introduce it to the Acrobat Reader:

    1. Select "General Preferences..." from the "Options" menu and click on the "Helpers" tab.

    2. Look for an entry for "application/pdf." If you see it, select that line by clicking it once with your mouse. Then skip ahead to step 4.

      If you don't see this entry, click "New" or "Create New Type." On a PC, enter the following:

      Mime Type: application
      Mime Subtype: pdf

      On a Mac, enter the following:

      Description: Portable Document Format Mime Type: application/pdf
      Suffixes: pdf

      Then skip to step 6.

    3. Click the large "OK" button to keep your changes to Netscape's settings.

    4. Click on the "Browse" button, which will open up a window showing part of your hard drive's contents, and go to the folder where you installed the Acrobat Reader. Click on the reader programme, then the "Open" button.

    5. Click the large "OK" button to keep your changes to Netscape's settings.

    6. If you're using Navigator 2.0 or 1.2, make sure you go to the "Options" menu and choose "Save Options" to make them stick.


    Q. When I click to read the PDF file immediately, a “save file” window comes up asking if I would like to save it to my “temp” directory.
    A.Your web-browser is configured to save the PDF file instead of launching the Acrobat Reader. You need to define the Acrobat Reader as a “helper application” or “external viewer” in your web-browser’s “options” setup.


    Q. Acrobat keeps re-installing every time I download the PDF resource
    A.You have your web-browser calling the installation programmeme of the Acrobat Reader instead of the execution file. You must reconfigure your browser to look at the “acroread.exe” file in the “acroread” directory only.


    Q. I get this error message: Error code = 8 / Unable to launch external viewer.
    A.You have used up all of your available RAM memory. You will need to reboot Windows (on a PC) or your computer to regenerate the memory.


    Q. I get this error message: Adobe Type Manager v. 3.x -- must be installed. Acrobat Reader will now quit.
    A.For AppleMac: copy the FONTS folder in your ACROREAD folder into the SYSTEM folder and the EXTENSIONS folder. For PCs: Re-install the Acrobat Reader


    Q. Every time I download the PDF resources I get a previous week’s edition.
    A. Your web-browser's cache is full. You will need to clear the cache in order to get the current editions. NOTE: This will happen every once in a while when the cache fills up again.


    Q. I’m pulling my hair out. Is there a real person that can help?
    A.You can contact the Internet Editor, Tanya Accone on +27.11.280.5143 or on tanya@tml.co.za tanya@tml.co.za


    Times Media Limited disclaims all liability for any loss, damage, injury or expense however caused, arising from the use of or reliance upon, in any manner, the information provided through this service and does not warrant the truth, accuracy or completeness of the information provided.
    © Times Media Ltd, 1996